FAQ's & Policies
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
For premade units/preorder units/ bundles/ lace products: After ordering, please allow 7-12 working days for your order to be processed. After processing, orders ship out via UPS with standard 2-4 day shipping. PO boxes are not accepted.
For Custom Ready To Ship Units: Ready to ship units ship out same day if ordered before 5pm central time. Orders ship out via UPS with standard 2-4 day shipping. PO boxes are not accepted.
For hair products: all products in this category ship out same day if ordered before 5pm central time. Orders ship out via UPS with standard 2-4 day shipping. PO boxes are not accepted.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
What does my unit come with?
All factory made units are constructed with 3 bundles along with the desired lace, 3 combs
Units are also constructed with a medium sized cap. to adjust the sizing of your cap please email us at: firstname.lastname@example.org with your order number.
All Custom Ready To Ship Units/preorder custom units are thoroughly described in the description box of the selected unit
Returns & Refunds
At this time there is a strict no return/refund/ exchange policy.