FAQ's & Policies
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Raw wigs, Raw bundles, HD lace, Affordable units, signature collection: After ordering, please allow 7-12 working days for your order to be processed. After processing, orders ship out via UPS with standard 2-4 day shipping. PO boxes are not accepted.
For Custom Ready To Ship Units: Ready to ship units ship out same day if ordered before 5pm central time. Orders ship out via UPS with standard 2-4 day shipping. PO boxes are not accepted.
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Yes, we ship our products all over the globe.
Please note that shipping rates could vary depending on your region.
What does my unit come with?
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All units are constructed 230% density along with the desired lace
Units are constructed with a medium sized cap. to adjust the sizing of your cap please email us at: info.kawaiikollection@gmail.com with your order number.
All Custom Ready To Ship Units/preorder custom units are thoroughly described in the description box of the selected unit
What's the difference between virgin & raw Indian?
Virgin Hair
Our Virgin hair has been processed with unharmful methods to the original hair follicle to achieve specific patterns. Our regular Virgin can only color to #27. our Virgin can last up to 12 months. The particularity of Virgin hair is that it is very easy to maintain. We recommend our virgin hair if you want relatively good hair at an affordable price.
Premium Raw Hair
Our premium raw hair is sourced from various regions in India, ensuring unparalleled quality and authenticity. This hair lifts quickly and evenly, making it easy to achieve a clean 613 blonde, the highest level of blonde perfection. Even after bleaching, it retains its soft texture and natural luster, offering a luxurious look and feel.
this hair is naturally thick and comes in beautiful shades of black & dark brown. Each bundle is handpicked from healthy donors, thoroughly cleaned, and expertly wefted to maintain its integrity. With proper care, this hair can last a lifetime, providing endless styling possibilities and exceptional durability.
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All units are constructed 230% density along with the desired lace
Units are constructed with a medium sized cap. to adjust the sizing of your cap please email us at: info.kawaiikollection@gmail.com with your order number.
All Custom Ready To Ship Units/preorder custom units are thoroughly described in the description box of the selected unit
Returns & Refunds
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At this time there is a strict no return/refund/ exchange policy.
